Returns & Exchanges Policy

RETURNS

 

Try your purchase on in the comfort of your own home and let us know straight away if you’d like a different size or a refund.

You have 7 days from receiving your order to:

• Email us at info@strelitzia.com.au within 7 days of purchase to notify us of your desire to return the goods. 
• Returned items must be unworn and in original condition with all labels and tags attached.
• For health reasons, we cannot accept returns of earrings, lingerie, hosiery, and swimwear.

 

SALE ITEMS

Sale items are final and cannot be returned for refund, store credit or exchange. Items permanently marked down or purchased using a discount code (Excluding the welcome and VIP code), are considered sale items.

 

EXCHANGES

Need a different size?

If you wish to exchange an item for another size please return the item to us according to the procedure above and let us know what size you would like instead. Upon receipt of the returned goods, we will ship you your preferred size, subject to availability, free of charge. Our free exchange offer is valid for your first item exchange per order only.

 

COST OF POSTAGE FOR RETURNS

All postage costs for returns must be covered by the customer.